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 Amazing Customer Retention Rate
Stellar Grafx yearly customer retention rate is close to 90%. This calculation is based on new hosting customers joined in 2007 and renewed in 2008. Based on our customers' feedback, they were most satisfied with our reliability, performance and most importantly, our technical support service. (2008 retention statistics will not be available until the end of 2009)
World Class Data Center
Stellar Grafx operates at three different World-Class Data Centers who meet our strictest criteria:
 Maximum Efficiency: To ensure the delivery of the highest levels possible of reliability and performance, each Data Center features a redundant network of multiple fiber trunks from multiple sources, redundant power on the premises, and diesel backup generators. This allows us to maximize connectivity rates and overall site performance.
Maintenance: Each Data Center is maintained by combining round-the-clock systems management with personnel trained in the areas of networking and systems monitoring.
Safety: Each Data Center is custom designed with raised floors. Each Data Center comprised with HVAC temperature control systems with separate cooling zones, seismically braced racks, advanced early smoke detection and fire suppression systems.
Privacy: Our Data Centers supported by some of the most powerful physical security in the business. 24/7 video camera surveillance, security breach alarms, and Biometric thumb print scanners at every entryway.
With all of these factors, the end result is an excellent physical and technical environment delivering the reliability and flexibility necessary to support your mission-critical Internet operations
 Network Performance
We make sure that our clients get the fastest speed possible by using only top quality bandwidth providers such as Level3, Global Crossing, AT&T and UUNET. All our bandwidth providers are known world-wide for their performance and excellent peering capabilities. We also ensure that our bandwidth utilization will average 30% at all times, thus achieving 70% of head room to continually maintain performance and quality of service.
Reliability
Stellar Grafx guarantees the highest quality of product, top security, and unshakeable reliability. We carefully choose high-quality server, networking, and infrastructure equipment to ensure the up-most reliability.
 Uptime Is The Simple Guarantee
We understand downtime can hurt your business. With our experience and expertise in the hosting industry we guarantee all of our customer with a 99.9 % uptime guarantee.
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